Privacy Policy

Effective Date: July 31, 2026
Last Updated: July 31, 2026

Overwatch Electric, LLC, doing business as Overwatch Electric (“Overwatch Electric,” “Company,” “we,” “us,” or “our”), operates https://www.overwatchelectric.com and the pages, forms, communications, and services made available through it (collectively, the “Site”).

This Privacy Policy explains how we may collect, use, disclose, retain, and otherwise process personal information when you visit the Site, request a quote or service, communicate with us, interact with our advertising, or otherwise engage with us.

Information We May Collect

The information we collect depends on how you interact with us and which features you use. We may collect:

• Contact and identifying information, including your name, email address, telephone number, mailing address, service address, and customer identifiers.

• Service-request information, including requested services, project details, appointment preferences, property information, photographs, messages, estimates, service history, and other information you submit.

• Communications, including emails, text messages, chat messages, call metadata, and, where appropriate notice or consent is provided, call recordings or transcriptions.

• Device and usage information, including IP address, browser, device type, operating system, referring page, pages viewed, links clicked, timestamps, and diagnostic information.

• Location information, including service locations you provide and approximate location inferred from your IP address or device settings.

• Advertising and attribution information, including campaign source, referral information, advertisement interactions, conversion events, call attribution, and form-submission attribution.

• Commercial and payment information where payment functionality is offered. Payment details may be collected directly by a payment processor rather than stored by us.

• Reviews, feedback, photographs, testimonials, or other content you choose to provide.

• Any other information you voluntarily provide.

Please do not submit Social Security numbers, account passwords, financial credentials, medical information, or other highly sensitive information through general Site forms.

Sources of Information

We may collect information:

• Directly from you.

• Automatically through the Site and related technologies.

• From advertising, analytics, communications, scheduling, customer-management, and attribution services.

• From social networks, review platforms, referral partners, and publicly available sources.

• From service providers or business partners assisting with our operations.

How We May Use Information

We may use personal information to:

• Respond to inquiries and provide estimates, appointments, products, or services.

• Schedule, dispatch, manage, and follow up on service requests.

• Communicate about appointments, projects, payments, warranties, or customer support.

• Send informational or promotional communications as permitted by law and your choices.

• Operate, personalize, maintain, secure, and improve the Site.

• Measure website traffic, calls, leads, advertising performance, and conversions.

• Deliver, limit, personalize, and evaluate advertising.

• Maintain business, consent, transaction, and communication records.

• Detect fraud, misuse, security incidents, or technical problems.

• Enforce agreements and protect our rights, safety, property, personnel, and customers.

• Comply with legal, regulatory, tax, accounting, insurance, and reporting obligations.

• Establish, exercise, or defend legal claims.

Cookies, Analytics, and Similar Technologies

The Site may use cookies, pixels, tags, scripts, local storage, session technologies, and similar tools. These technologies may support essential functionality, remember preferences, analyze usage, diagnose performance, measure calls and form submissions, attribute conversions, and evaluate or personalize advertising.

Some analytics may operate without cookies but may still process page, device, referrer, approximate-location, and event information.

You may be able to manage certain technologies through browser controls or a consent or preference tool made available on the Site. Blocking technologies may affect Site functionality.

Advertising and Marketing Measurement

We may work with search engines, social networks, local-services platforms, advertising networks, and measurement providers. These parties may receive limited device, browser, interaction, hashed contact, conversion, or attribution information, subject to their terms and applicable law.

Under certain privacy laws, some advertising-related disclosures may be considered targeted advertising, cross-context behavioral advertising, a “sale,” or “sharing,” even where no money is exchanged. Where required, we will provide applicable choices and honor valid opt-out requests or legally recognized browser signals.

We do not sell personal information for monetary payment.

Email Communications

We may use your email address to respond to requests and send service, scheduling, account, safety, or transaction-related communications.

Where permitted, we may also send marketing emails concerning services, reminders, discounts, or special offers. Marketing emails will provide an unsubscribe method where required. Unsubscribing from marketing does not prevent service-related, legal, or transactional communications.

Telephone Calls, Call Tracking, and Recording

We may use telephone and call-tracking services to route calls, respond to inquiries, understand advertising sources, measure service quality, and maintain communication records.

Calls may be recorded or transcribed where permitted by law. When required, additional notice or consent will be provided before recording.

Text Messages and Mobile Information

If you provide a mobile telephone number, we may send service-related messages concerning your inquiry, quote, appointment, project, or customer relationship.

If you separately consent to marketing text messages, we may send recurring promotional messages concerning offers, discounts, reminders, or service updates. Message frequency may vary. Message and data rates may apply. Consent to marketing text messages is not a condition of purchasing goods or services.

Reply STOP to an applicable message to opt out. Reply HELP for assistance. You may also contact us using the information below. We may send one non-promotional message confirming an opt-out request.

Mobile opt-in information and text-message consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information only to service providers that support message delivery, customer service, security, legal compliance, or related operational functions, and only as reasonably necessary to provide those services.

Wireless carriers are not responsible for delayed or undelivered messages.

How We May Disclose Information

We may disclose personal information:

• To hosting, security, analytics, communications, customer-management, scheduling, dispatch, payment, support, and other operational service providers.

• To advertising and measurement partners for campaign delivery, attribution, audience measurement, and related purposes.

• To electricians, subcontractors, suppliers, or other parties involved in evaluating or completing requested work.

• To professional advisers, insurers, auditors, financing sources, and business counterparties.

• To law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, security, or property.

• In connection with a financing, merger, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction.

• At your direction, with your consent, or as otherwise disclosed when information is collected.

We do not permit service providers to use mobile opt-in information for their own marketing.

Third-Party Services and Embedded Features

The Site may contain third-party forms, maps, videos, reviews, scheduling tools, chat features, payment tools, social features, or links.

These third parties may collect or process information under their own terms and privacy notices. We do not control their privacy practices and encourage you to review their policies before providing information.

Data Retention

We may retain information for as long as reasonably necessary to:

• Respond to requests and provide services.

• Maintain business, warranty, consent, communication, and transaction records.

• Measure performance and improve operations.

• Resolve disputes and enforce agreements.

• Comply with legal, tax, accounting, insurance, and security obligations.

Retention periods vary depending on the information, our operational needs, and applicable requirements.

Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no transmission, website, database, or storage system can be guaranteed completely secure.

Processing in Other Locations

We and our service providers may process information in the United States or other jurisdictions. Privacy laws in those locations may differ from the laws where you live, and information may be accessible to courts, regulators, or law enforcement under local law.

Your Choices and Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you.

• Request correction or deletion of personal information.

• Request a portable copy of certain information.

• Request information about categories of information collected, used, or disclosed.

• Opt out of certain targeted advertising, sales, sharing, or profiling.

• Restrict or object to certain processing.

• Withdraw consent where processing depends on consent.

• Appeal a decision concerning a privacy request.

• Use an authorized agent to submit a request where permitted.

We may need to verify your identity, residency, and authority before completing a request. We will not unlawfully discriminate against you for exercising applicable privacy rights.

Requests may be submitted by emailing communication@overwatchelectric.com or calling (803) 784-8386.

Browser Privacy Signals

Some browsers provide “Do Not Track” settings. Because there is not a uniform standard for these signals, the Site may not respond to every Do Not Track request.

Where required by applicable law and supported by our systems, we may process legally recognized opt-out signals, such as Global Privacy Control, as a request to opt out for the associated browser or device.

Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information through the Site from children under 13.

If you believe a child has provided personal information, please contact us so we can review and address the request.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective or last-updated date. Additional notice will be provided where required by law.

Contact Us

Questions, requests, or notices concerning this Privacy Policy may be directed to:

Overwatch Electric, LLC
5608 Pinestraw Road, Suite 1
Columbia, SC, United States
Email: communication@overwatchelectric.com
Phone: (803) 784-8386
Website: https://www.overwatchelectric.com